Transcript

Carrie Harmon:

My name is Carrie Harmon and I have been working here since July 2014.

Ronnie Wilson:

What brought you here?

Carrie Harmon:

Just ready for a career change. I tried to get into the medical field, I went back to school for medical coding and billing. When I wasn’t looking and least expected it, an opportunity came up. Dr. Bonnett called and it was a good time and good decision, great decision actually.

Ronnie Wilson:

What had you been doing?

Carrie Harmon:

I was an office manager at another very small business. Just wasn’t for me anymore, it was time for a change.

Ronnie Wilson:

What are some of the things that you like best about working here and being part of the Chapin Pediatrics team?

Carrie Harmon:

Well my kids were already patients here so I was familiar with Dr. Shealy and Dr. Bonnett. Always had a great experience when we brought them in and just working here felt comfortable and at ease. Just a great group of people to work with.

Ronnie Wilson:

And you have how many children that participate in the practice?

Carrie Harmon:

I have two boys, two boys.

Ronnie Wilson:

What, how would you describe some of their experiences and what they perceive of everyone and all the doings?

Carrie Harmon:

They love it here, they do. They never cry to come to the doctor. My youngest came a lot when he was a baby and just got used to everybody. And now he actually kind of gets excited to come back to see Dr. Bonnett or Mr. Jay or Dr. Shealy. It’s a very good experience with them being patients here.

Ronnie Wilson:

What do you think, if you had to say, let’s say the three or four main things that have made their experiences so good or pleasent or easy or whatever, what would those things be, what comprised, what are the attributes or aspects that have made their experiences so upbeat?

Carrie Harmon:

I think they just like that the staff talks to them, acknowledges them, makes them feel important. Even during well visits or sick visits the doctors and Jay. They all take time to explain things, talk to them, just make them feel like they are important and they’re cared about. They treat, to me they treat them as they would treat their own children which means a lot.