Transcript

Ronnie Wilson:

You’ve really gone – in square footage – almost fourfold, almost to the foot. You’ve gone from 2,700 square feet of space to approximately 10,000 square feet of space. With that said, what does this enable you to do now in the coming weeks, months, and years – and what do you see as the future of the practice as you look  across, let’s say, the landscape of those coming years and what you can do for families in the community and even beyond?

Dr. Luke Bonnett:

You know, being in practice almost fourteen years, it’s always been my goal to offer exceptional healthcare; and, at times, being able to offer exceptional healthcare can be hindered by the actual physical space. Sometimes the feeling of being rushed, trying to get a patient cared for so that the next one can be cared for — we were very limited in that in the old building. Now just physically having more exam rooms where children can be worked up by our nursing staff … they can be, you know, made ready for us to see them … and not spending such a long amount of time in the waiting room.

Again it gets patients back, gets them seen quicker. Of course, having more space does … or has allowed us to bring in more providers. Again, seeing a volume of patients – having more providers to do that – gets families in and it helps even with the frustration of being able to bring a child in where a family can more easily embrace a medical home environment instead of feeling like, “Well, if we have to go there, we have to wait … or can they even see us?” They might be more inclined to go to an Urgent Care type facility. But families know that we have always had an “If you want to be seen that day, we will see you” policy. But now we are able to expedite that a whole lot more efficiently with the physical space.