Transcript

Kimberly Carter:

So my name is Kim and I’ve been here… July of this year will be four years.

Ronnie Wilson:

I didn’t realize you had been here that long.

Kimberly Carter:

Yeah.

Ronnie Wilson:

Congratulations.

Kimberly Carter:

Thanks!

Ronnie Wilson:

Now when you have your anniversary in July, approximately what, do you know?

Kimberly Carter:

July seventh I think is when I started.

Ronnie Wilson:

So when you have a four year anniversary, what are you going to do to celebrate?

Kimberly Carter:

Just another workday.

Ronnie Wilson:

What is your role here and how long have you been in that capacity?

Kimberly Carter:

So I do all the referrals at the office. When I was at my old job I did referrals there the last probably year to two that I was there so probably about six years now I’ve been dealing referrals. I do sit at check out a lot of times you will see me either at that desk or in another spot in the office.

Ronnie Wilson:

Ok, when you say referrals for people who don’t work inside medical practices define a little bit, describe what that really implies.

Kimberly Carter:

So a lot of times when they see the provider here and they feel that they need to get a specialist’s office, we’re in charge of getting that appointment set up for that patient, any authorization for insurance that needs to be obtained then we’re responsible for doing all that. Usually with like Tri-Care, Prime, Blue Choice, Health care that has a ZCC prefix we’re responsible for getting that authorization for the patient to be seen at that specialty office.