• Courtney Burns - Positive Attitude for Positive Results
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    Seeing the kids. That’s pretty much what gets me going every morning is, you know, if they’re not feeling good they come in and so you try and make the best of it. Some of them are terrified to come in but just seeing them smile, that’s really the best.
  • Carrie Harmon - Clip 1
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    Transcript Carrie Harmon: My name is Carrie Harmon and I have been working here since July 2014. Ronnie Wilson: What brought you here? Carrie Harmon: Just ready for a career change. I tried to get into the medical field, I went back to school for medical coding and billing. When I wasn’t looking and least expected it, an opportunity came up. Dr. Bonnett called and it was a good time and good decision, great decision actually. Ronnie Wilson: What had you been doing? Carrie Harmon: I was an office manager at another very small business. Just wasn’t for me anymore, it was time for a change. Ronnie Wilson: What are some of the things that you like best about working here and being part of the Chapin Pediatrics team? Carrie Harmon: Well my kids were already patients here so I was familiar with Dr. Shealy and Dr. Bonnett. Always had a great experience when we brought them in and just working here felt comfortable and at ease. Just a great group of people to work with. Ronnie Wilson: And you have how many children that participate in the practice? Carrie Harmon: I have two boys, two boys. Ronnie Wilson: What, how would you describe some of their experiences and what they perceive of everyone and all the doings? Carrie Harmon: They love it here, they do. They never cry to come to the doctor. My youngest came a lot when he was a baby and just got used to everybody. And now he actually kind of gets excited to come back to see Dr. Bonnett or Mr. Jay or Dr. Shealy. It’s a very good experience with them being patients here. Ronnie Wilson: What do you think, if you had to say, let’s say the three or four main things that have made their experiences so good or pleasent or easy or whatever, what would those things be, what comprised, what are the attributes or aspects that have made their experiences so upbeat? Carrie Harmon: I think they just like that the staff talks to them, acknowledges them, makes them feel important. Even during well visits or sick visits the doctors and Jay. They all take time to explain things, talk to them, just make them feel like they are important and they’re cared about. They treat, to me they treat them as they would treat their own children which means a lot.
  • Kimberly Carter - Clip 1
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    Transcript Kimberly Carter: So my name is Kim and I've been here... July of this year will be four years. Ronnie Wilson: I didn’t realize you had been here that long. Kimberly Carter: Yeah. Ronnie Wilson: Congratulations. Kimberly Carter: Thanks! Ronnie Wilson: Now when you have your anniversary in July, approximately what, do you know? Kimberly Carter: July seventh I think is when I started. Ronnie Wilson: So when you have a four year anniversary, what are you going to do to celebrate? Kimberly Carter: Just another workday. Ronnie Wilson: What is your role here and how long have you been in that capacity? Kimberly Carter: So I do all the referrals at the office. When I was at my old job I did referrals there the last probably year to two that I was there so probably about six years now I’ve been dealing referrals. I do sit at check out a lot of times you will see me either at that desk or in another spot in the office. Ronnie Wilson: Ok, when you say referrals for people who don't work inside medical practices define a little bit, describe what that really implies. Kimberly Carter: So a lot of times when they see the provider here and they feel that they need to get a specialist’s office, we're in charge of getting that appointment set up for that patient, any authorization for insurance that needs to be obtained then we're responsible for doing all that. Usually with like Tri-Care, Prime, Blue Choice, Health care that has a ZCC prefix we're responsible for getting that authorization for the patient to be seen at that specialty office.
  • Patient Snippets Part 2 - Chapin Pediatrics
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    Watch Part 2 of Patient Snippets from parents! As we near our first day of serving patients in our new building -- JUNE 25th -- please note that we are closed today to move ... and we are eager to see you all very soon in our new digs!
  • Patient Snippets Part 1 - Chapin Pediatrics
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    Peek at your peers - PARENTS!! - talking about their experiences with Chapin Pediatrics! As we near opening our building for service on Monday, June 25th, we thought you may enjoy hearing from some fellow parents.
  • The Lewises - It's about the care factor
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    He has not only my daughters best interests at heart, but he also has ours.